Our network support staff provide Help Desk support to your staff using our remote access tools which enable us to undertake your IT Support tasks efficiently and cost effectively.
You can either log calls online through our call logging system, via email or by telephone.
All calls are assigned a call number and managed via our help desk console.
You can track the progress of calls at anytime through our online workflow management tool.
A service level agreement is agreed with you and we are measured against this.
Any software that we have developed we will support for the lifecycle of the system.